---
title: Golfer FAQs | Clubhaus Knowledge Base
description: Golfer FAQs
---

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 WELCOME TO THE CLUBHAUS KNOWLEDGE BASE

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1. [Clubhaus Knowledge Base](https://support.joinclubhaus.com/en/knowledge-base)
2. [Golfer FAQs](https://support.joinclubhaus.com/en/knowledge-base/golfer-faqs)

# Golfer FAQs

## About Clubhaus

- [What is the Clubhaus app?](https://support.joinclubhaus.com/en/knowledge-base/what-is-the-clubhaus-app)
- [Which golf courses use Clubhaus?](https://support.joinclubhaus.com/en/knowledge-base/which-golf-courses-use-clubhaus)
- [Is Clubhaus free to use as a golfer?](https://support.joinclubhaus.com/en/knowledge-base/is-clubhaus-free-to-use-as-a-golfer)

## Getting Started

- [Do I need to download an app?](https://support.joinclubhaus.com/en/knowledge-base/do-i-need-to-download-an-app)
- [How do I start an order?](https://support.joinclubhaus.com/en/knowledge-base/how-do-i-start-an-order)
- [Where do I find the QR code?](https://support.joinclubhaus.com/en/knowledge-base/where-do-i-find-the-qr-code)
- [Do I need to create an account?](https://support.joinclubhaus.com/en/knowledge-base/do-i-need-to-create-an-account)
- [Can I order from any hole on the course?](https://support.joinclubhaus.com/en/knowledge-base/can-i-order-from-any-hole-on-the-course)

## Placing an Order

- [How do I customize my order?](https://support.joinclubhaus.com/en/knowledge-base/how-do-i-customize-my-order)
- [Can I leave a special request (e.g., no onions)?](https://support.joinclubhaus.com/en/knowledge-base/can-i-leave-a-special-request-e.g.-no-onions)
- [What if an item I want is sold out or unavailable?](https://support.joinclubhaus.com/en/knowledge-base/what-if-an-item-i-want-is-sold-out-or-unavailable)
- [Can I order for a group?](https://support.joinclubhaus.com/en/knowledge-base/can-i-order-for-a-group)
- [Can I re-order a previous order?](https://support.joinclubhaus.com/en/knowledge-base/can-i-re-order-a-previous-order)

## Pickup & Delivery

- [What is the difference between pickup and delivery?](https://support.joinclubhaus.com/en/knowledge-base/what-is-the-difference-between-pickup-and-delivery)
- [Where do I pick up my order?](https://support.joinclubhaus.com/en/knowledge-base/where-do-i-pick-up-my-order)
- [How will I know when my order is ready?](https://support.joinclubhaus.com/en/knowledge-base/how-will-i-know-when-my-order-is-ready)
- [How long will my order take?](https://support.joinclubhaus.com/en/knowledge-base/how-long-will-my-order-take)
- [My order says 'delivered to cart' — what does that mean?](https://support.joinclubhaus.com/en/knowledge-base/my-order-says-delivered-to-cart-what-does-that-mean)

## Payments & Fees

- [What payment methods does Clubhaus accept?](https://support.joinclubhaus.com/en/knowledge-base/what-payment-methods-does-clubhaus-accept)
- [Is my payment information secure?](https://support.joinclubhaus.com/en/knowledge-base/is-my-payment-information-secure)
- [Why do I see a service fee on my order?](https://support.joinclubhaus.com/en/knowledge-base/why-do-i-see-a-service-fee-on-my-order)
- [Are taxes included in the prices I see?](https://support.joinclubhaus.com/en/knowledge-base/are-taxes-included-in-the-prices-i-see)
- [Can I add a tip?](https://support.joinclubhaus.com/en/knowledge-base/can-i-add-a-tip)
- [The fee on my receipt looks different from what I saw at checkout. Why?](https://support.joinclubhaus.com/en/knowledge-base/the-fee-on-my-receipt-looks-different-from-what-i-saw-at-checkout.-why)

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## Refunds & Disputes

- [How do I request a refund?](https://support.joinclubhaus.com/en/knowledge-base/how-do-i-request-a-refund)
- [How long does a refund take?](https://support.joinclubhaus.com/en/knowledge-base/how-long-does-a-refund-take)
- [I was charged incorrectly. What should I do?](https://support.joinclubhaus.com/en/knowledge-base/i-was-charged-incorrectly.-what-should-i-do)
- [Can I cancel an order after placing it?](https://support.joinclubhaus.com/en/knowledge-base/can-i-cancel-an-order-after-placing-it)

## App Troubleshooting

- [The app won't load after scanning the QR code. What should I do?](https://support.joinclubhaus.com/en/knowledge-base/the-app-wont-load-after-scanning-the-qr-code.-what-should-i-do)
- [My order status stopped updating after I locked my phone. Is my order still active?](https://support.joinclubhaus.com/en/knowledge-base/my-order-status-stopped-updating-after-i-locked-my-phone.-is-my-order-still-active)
- [I placed an order but it doesn't appear in my order history. What happened?](https://support.joinclubhaus.com/en/knowledge-base/i-placed-an-order-but-it-doesnt-appear-in-my-order-history.-what-happened)
- [The menu isn't showing any items.](https://support.joinclubhaus.com/en/knowledge-base/the-menu-isnt-showing-any-items)
- [I can't complete checkout — the button is greyed out.](https://support.joinclubhaus.com/en/knowledge-base/i-cant-complete-checkout-the-button-is-greyed-out)
- [I'm getting an error that says 'payment failed.'](https://support.joinclubhaus.com/en/knowledge-base/im-getting-an-error-that-says-payment-failed)

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## Account & Privacy

- [What personal information does Clubhaus collect?](https://support.joinclubhaus.com/en/knowledge-base/what-personal-information-does-clubhaus-collect)
- [Will my data be shared with other parties?](https://support.joinclubhaus.com/en/knowledge-base/will-my-data-be-shared-with-other-parties)
- [Is Clubhaus PCI compliant?](https://support.joinclubhaus.com/en/knowledge-base/is-clubhaus-pci-compliant-golfer)
- [How do I update my account information or delete my data?](https://support.joinclubhaus.com/en/knowledge-base/how-do-i-update-my-account-information-or-delete-my-data)

## Order Notifications

- [Will I receive notifications about my order?](https://support.joinclubhaus.com/en/knowledge-base/will-i-receive-notifications-about-my-order)
- [What does the 'Order Ready' SMS look like?](https://support.joinclubhaus.com/en/knowledge-base/what-does-the-order-ready-sms-look-like)
- [I didn't receive an SMS notification. What should I do?](https://support.joinclubhaus.com/en/knowledge-base/i-didnt-receive-an-sms-notification.-what-should-i-do)
- [Can I opt out of SMS notifications?](https://support.joinclubhaus.com/en/knowledge-base/can-i-opt-out-of-sms-notifications)

## Tips for the Best Clubhaus Experience

- [Tips for the Best Clubhaus Experience](https://support.joinclubhaus.com/en/knowledge-base/tips-for-the-best-clubhaus-experience)

- [Golfer FAQs](https://support.joinclubhaus.com/en/knowledge-base/golfer-faqs#main-content)

    - [About Clubhaus](https://support.joinclubhaus.com/en/knowledge-base/golfer-faqs#about-clubhaus)
    - [Getting Started](https://support.joinclubhaus.com/en/knowledge-base/golfer-faqs#getting-started)
    - [Placing an Order](https://support.joinclubhaus.com/en/knowledge-base/golfer-faqs#placing-an-order)
    - [Pickup & Delivery](https://support.joinclubhaus.com/en/knowledge-base/golfer-faqs#pickup-delivery)
    - [Payments & Fees](https://support.joinclubhaus.com/en/knowledge-base/golfer-faqs#payments-fees)
    - [Refunds & Disputes](https://support.joinclubhaus.com/en/knowledge-base/golfer-faqs#refunds-disputes)
    - [App Troubleshooting](https://support.joinclubhaus.com/en/knowledge-base/golfer-faqs#app-troubleshooting)
    - [Account & Privacy](https://support.joinclubhaus.com/en/knowledge-base/golfer-faqs#account-privacy)
    - [Order Notifications](https://support.joinclubhaus.com/en/knowledge-base/golfer-faqs#order-notifications)
    - [Tips for the Best Clubhaus Experience](https://support.joinclubhaus.com/en/knowledge-base/golfer-faqs#tips-for-the-best-clubhaus-experience)
- [Course Operator FAQs](https://support.joinclubhaus.com/en/knowledge-base/course-operator-faqs#main-content)

    - [Pricing & Payments](https://support.joinclubhaus.com/en/knowledge-base/course-operator-faqs#pricing-payments)
    - [Menu & Operations](https://support.joinclubhaus.com/en/knowledge-base/course-operator-faqs#menu-operations)
    - [Technology & Setup](https://support.joinclubhaus.com/en/knowledge-base/course-operator-faqs#technology-setup)
    - [Staff & Training](https://support.joinclubhaus.com/en/knowledge-base/course-operator-faqs#staff-training)
    - [Delivery & Operations](https://support.joinclubhaus.com/en/knowledge-base/course-operator-faqs#delivery-operations)
    - [Golfer Experience](https://support.joinclubhaus.com/en/knowledge-base/course-operator-faqs#golfer-experience)
    - [Data & Privacy](https://support.joinclubhaus.com/en/knowledge-base/course-operator-faqs#data-privacy)
- [Course Operator Guides](https://support.joinclubhaus.com/en/knowledge-base/course-operator-guides#main-content)

    - [Utilities App](https://support.joinclubhaus.com/en/knowledge-base/course-operator-guides#utilities-app)
- [Get Help](https://support.joinclubhaus.com/en/knowledge-base/get-help)

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