Golfer FAQs

About Clubhaus

• What is the Clubhaus app?
• Which golf courses use Clubhaus?
• Is Clubhaus free to use as a golfer?

Getting Started

• Do I need to download an app?
• How do I start an order?
• Where do I find the QR code?
• Do I need to create an account?
• Can I order from any hole on the course?

Placing an Order

• How do I customize my order?
• Can I leave a special request (e.g., no onions)?
• What if an item I want is sold out or unavailable?
• Can I order for a group?
• Can I re-order a previous order?

Pickup & Delivery

• What is the difference between pickup and delivery?
• Where do I pick up my order?
• How will I know when my order is ready?
• How long will my order take?
• My order says 'delivered to cart' — what does that mean?

Payments & Fees

• What payment methods does Clubhaus accept?
• Is my payment information secure?
• Why do I see a service fee on my order?
• Are taxes included in the prices I see?
• Can I add a tip?
• The fee on my receipt looks different from what I saw at checkout. Why?

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Refunds & Disputes

• How do I request a refund?
• How long does a refund take?
• I was charged incorrectly. What should I do?
• Can I cancel an order after placing it?

App Troubleshooting

• The app won't load after scanning the QR code. What should I do?
• My order status stopped updating after I locked my phone. Is my order still active?
• I placed an order but it doesn't appear in my order history. What happened?
• The menu isn't showing any items.
• I can't complete checkout — the button is greyed out.
• I'm getting an error that says 'payment failed.'

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Account & Privacy

• What personal information does Clubhaus collect?
• Will my data be shared with other parties?
• Is Clubhaus PCI compliant?
• How do I update my account information or delete my data?

Order Notifications

• Will I receive notifications about my order?
• What does the 'Order Ready' SMS look like?
• I didn't receive an SMS notification. What should I do?
• Can I opt out of SMS notifications?

Tips for the Best Clubhaus Experience

• Tips for the Best Clubhaus Experience